TicketMaster has this great deal with iTunes. You buy tickets, get free iTunes tracks. Excellent.
Having just bought two tickets to a Cat Power show at the McCarren Park Pool in Brooklyn, NY this summer, I realized it’s not that simple.
What’s complicated about getting free tracks?
It’s hard to believe they are, in fact, free.
$22.55 ($8.85 x 2 + $4.85, and assuming TicketMaster gave $2 facility charge straight to the venue, as their KB suggests) of order charges later, I have 2 free iTunes tracks. I get that TM needs its fees, and that it’s better to have 2 tracks than not, but ultimately…
This consumer experience sucks.
The extra charges are not explained anywhere on the site, they are 25% of the whole purchase price, and made me wonder if I just bought two iTunes tracks.
That said, I can’t wait for the show.
Can ticketing ever be friendly and sexy?
ARE YOU FUCKING STUPID?
May 14, 2007 @ 11:06 am
bottom line: don’t use ticketmaster
nice write-up tho, but i think you’re preaching to the choir
May 14, 2007 @ 2:33 pm
I like Herbie’s comment. To the point, helpful, constructive, immaculately well-reasoned…
I wonder a little that the lower advertised price outweighs the extreme customer annoyance at all these stupid fees. I would have assumed the opposite.
May 22, 2007 @ 11:29 am
hahaha, they even threw in “free” delivery! How kind.
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September 7, 2007 @ 10:06 pm