Machine Shop: Hype Machine Team Blog

On Integrity & Advertising

Last week, we ran what’s called a “site takeover” for a new single by P. Diddy.  A site takeover, or skin allows the advertiser to customize the look of many prominent parts of a website.  Today, we are running one for the new Kid Cudi record released tomorrow.

We’ve received a variety of responses to this highly visible campaign, and one email from Taz managed to summarize most of the frequent concerns into a single message.  I’ve asked Taz if I can share his emails to us and my responses, they are reproduced below in italics with his permission.

Taz:

Puff Daddy on the page?  I understand making a profit because you are a business, but come on.  Puff Daddy has never been on hypem because he is not a good artist for your target market.  I’m offended by this advertisement.  I used to listen to Pandora until they sold out.  You need to consider what the community thinks about this.

Anthony Volodkin:

Thanks for writing about this.

We are still working out the kinks with some ad campaigns.  I agree
that the execution of this one could be better.

On the other hand, it is also clear that this is an ad and not the
normal blog content which remains unaffected.

How did Pandora sell out?

Taz:

Thanks for the response.  I appreciate that you took the time to do this.

Here is why I think it could be a concern:  Hypem is special because the community are music hunters.  Unlike the majority of the market, your community seeks music to listen to instead of being fed music.  Radio stations and TV shows typically advertise and sell the music that pays the most, so its not really “good” music anymore. Record labels can obviously write the biggest check, so they get the airtime.  This drives away music hunters because the quality is typically not as enjoyable as truly good music.  Hypem is exactly what music hunters love because it is a truer system of measurement, determined by users and not executives.

What I fear is that once these record labels start dominating an entire page, what is to stop them from appearing on the front page for music?  It is all web space in the long run.  These people have so much money that they will approach you, if they haven’t already, with this idea.  As a business, I think this is great, but I still don’t want my music experience affected by a business deal like this.  If you can assure me that the content will never be promoted or the voting system will be taken advantage of, I am ok with this.  I just understand how money can determine these types of things and I dont want to see hypem sell out this way.

Pandora sold out because selected artists have a much better chance of showing up on a listener’s playlist.  They are literally a radio station, so labels pay them money to “show up more” on playlists.

However, if you are approached with this type of thing, I would encourage you to have a different section for this.  One way to approach this have a “hypem staff favorites” page.  Your staff could list promoted songs and then list them as their personal week favorites.  No one would suspect otherwise because it would be the “opinions” of the staff.

I use Hypem everyday and love it, so if I can help maintain how it functions, I will.

Anthony:

Responses to specific paragraphs below:

> What I fear is that once these record labels start dominating and entire
> page, what is to stop them from appearing on the front page for music?

We are there to stop them.  We delineate between content and
advertising carefully. When I started the Hype Machine several years
ago, these were the exact concerns I had about how music gets through
radio and magazines.

> It is all web space in the long run.

It’s not THAT simple, the context and how things are presented is
really important.  The P. Diddy campaign was very obviously an ad and
did not come from one of our trusted blogs.

> I just understand how money can determine these types of things and I
> don’t want to see hypem sell out this way.

We work diligently to prevent all sorts of manipulation of charts, as seen here:

1: http://blog.hypem.com/2009/06/on-chart-integrity/
2: http://blog.hypem.com/2009/07/more-on-integrity-and-promotion/

> Pandora sold out because selected artists have a much better chance of
> showing up on a listeners playlist.  They are literally a radio station, so
> labels pay them money to “show up more” on play lists.

I am not familiar with this program, but I’d have to imagine they
disclose this to the listener when it takes place.  This is available
on Last.fm and I think they disclose it as well, though it has yet to
see wide adoption.  Labels with successful acts (for example, Matador
Records) don’t typically pay for this kind of stuff anyway –
they are confident enough in their work and choices to see it featured
in blogs, magazines and elsewhere.

> However, if you are approached with this type of thing, I would encourage
> you to have a different section for this.  One way to approach this have a
> “hypem staff favorites” page.  Your staff could list promoted songs and then
> list them as their personal week favorites.  No one would suspect otherwise
> because it would be the “opinions” of the staff.

Hehe, this’d be sneaky – why would we hide the promoted stuff in this
fashion?  We have personal integrity too!

You’ve asked some good questions here, would it be ok for me to post
this email thread on our blog (or on my personal blog)?

I’d love your thoughts on all this too.

Connect your Hype Machine account to Twitter and Last.FM

Some of the benefits of having a Hype Machine user account are cool new ways to share the music you discover.

Connect your account to Twitter and the machine will auto-tweet your favorite songs. Connect to Last.fm and you’ll be able to keep track of everything you listen to on your Last.fm profile! Here’s how:

step1 Step 1: After you are logged in, hover over My Profile, then click on Settings.

step2
Step 2: Click the External Services tab and sign in to your Twitter or Last.fm account. We use OAuth for authentication, so you do not need to enter a password. Do make sure you’ve checked the “Enable” box for each service you want to use, and click Save.



Step 3: You’re done! The Hype Machine will now automatically post tracks you’ve loved to Twitter, and track songs you’ve listened to on your Last.fm profile.

The Interactive Twitter Music Chart

We’ve been frustrated by a few things about music charts recently.  One is the issue of chart integrity, the lines between manipulation & engagement and how to keep such a system honest while rewarding the right people.  Another is the terrible quality of most music services powered by Twitter.

Most of them have serious problems.  Some don’t reveal the methods or sources in which they’ve gathered their data, just publishing the chart and hoping people would buy it.  That prevents the web at large from auditing and finding errors in their methods and work.

Others don’t tell us anything new and don’t account for the social and interactive nature of Twitter, lumping it all together as ‘activity’.  So we end up with U2 as the top artist (or Michael Jackson, for the foreseeable future). Finally, the remaining set of tools just implements a file sharing layer on top of Twitter, then allowing others to search for uploaded media.

Given all this, we did what we usually do when there is music/web stuff out there that sucks: we built our own!

Check it out here: Twitter Music Chart

How does it work?
We monitor Twitter for links pointing to tracks on the Hype Machine.  We then give each of those tweets a number of points based on the number of followers (and the ratio of friends & followers) that person has. Finally, we add up all the points and figure out which tracks are tweeted by either the most influential twitter users, or by the largest group.  Simple.

Just tweet a link to any track on the Hype Machine and it will alter that track’s position in the chart. You can also check your Twitter score on the page to see how many points your tweet would add.  Try it!

How is this chart different?
Our interactive Twitter music chart addresses the problems we discussed above.  It’s easy to audit as you can see how many points were added by what users and when.  It also accounts for the social nature of Twitter by carefully weighing more influential users vs. groups of less influential users.  Finally, it presents an easily digestible overview of what’s going on in an interactive way. We welcome everyone tweaking and changing the chart with their tweets – that’s the point!

How is the Twitter user score determined?
We use a formula designed to spotlight tracks tweeted by influential Twitter users as well as those tweeted by groups of people overall.  Here is the actual formula:

round(( 1/3 * (twitter_followers / 10) ^ 0.5 ) * (twitter_followers / twitter_friends) * 10))

The follower/friends ratio in this case has a floor of 0.25 and a ceiling of 3.0 to limit certain extremes.  We really like the results we’ve been seeing with this approach, but we also know there are many serious math geeks out there.  If you have comments on creating a better formula that would better capture the different kind of tweeting activity, let’s chat.

Oh yeah, and one last thing: @hypem will now tweet whenever a new artist or track makes it to the top of any of our popular ranks, so follow us to stay in the loop.

Would love to know what you think!

On Chart Integrity

We’ve recently made some changes to the popular page so that it reflects the number of people who’ve favorited the track in the past three days.

Shortly after we made the change, we were alerted by the Sweet Touch blog about an artist (or their team) potentially altering the charts.  We then started reviewing account activity across the entire site and were able to confirm this and find other bands and blogs engaging in similar activity.

We found several artists (or their representatives) and blogs creating numerous accounts on the site and favoriting their tracks to get higher visibility in the charts. Because we’ve only recently switched to a chart based on the number of favorites, their efforts were not fruitful, however.  We’ve locked the accounts we found doing this and suspended tracking blogs we’ve detected contributing.

We’ve also taken some extra measures to prevent this in the future.  If you have feedback on measures you think will be effective, feel free to write using our contact form. The integrity of what ends up on the Hype Machine is paramount, so we welcome more ideas and constructive criticism.

Finally, here is a list of artists (or their managers, promoters, interns, determined fans, there is no way to ultimately know) who we believe have attempted to alter the charts on the Hype Machine. We thought we’d publish this list to let everyone make their own judgments about quality, integrity and marketing strategies:

[Update 07/07/2009: List of artists removed, see this post for details]

Hype Machine Radio Show #6 + #7

This week’s episode of the Radio Show is now live! Listen below or check out the Radio page to see the full set list and featured blogs.

And just in case you missed last week’s episode featuring Burial + Fourtet, Passion Pit and more:

Don’t want to miss another episode? Subscribe to the podcast feed or tune in every Wed and Saturday at 10pm on Radio Gotham!

[Photo by Valpopando on Flickr]

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